How can buyers search for Authenticity Guarantee items? The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. In some cases, eBay may automatically accept the return on the seller's behalf. How can that be? Expensive lesson. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Car & Truck Safety & Security Accessories. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. They are made in more than one factory and with different tooling. eBay's authenticator is Sneaker Con. Mainly, the entire top of the shoe that has blatant neon green colors. The payment was instantly processed. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Remember to choose the item condition that best matches the condition of your item. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. If the buyer returns your item, the authenticators inspect it before sending it back to you. If you open a case right after purchase, of course you'll lose. (Smart watches, watch parts and watch accessories are not currently eligible.). Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. Just don't purchase sneakers through eBay anymore. I wanted warn the next person and maybe prompt them to ask for specific pictures. Is there anything I can do here? For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. There is no opt in or opt out option. eBay Money Back Guarantee programs on international eBay sites. Industry experts carefully inspect your luxury handbags. That's what happens with my sneakers. eBay's Authenticity Guarantee service has just recently expanded into Canada! A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Something went wrong. Some purchases inspected under Authenticity Guarantee are considered final sale. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. They also must be sold to a buyer located in the continental US. What items are eligible for eBay Authenticity Guarantee? Withdrawals may be covered separately by the eBay vault. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Verified returns Holy Foul Feet Batman!!! If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. eBay recently announced Authenticity Guarantee for trading cards. If the buyer does not ship the return by the specified date, eBay may close the return request. - edited I couldn't get a refund because I didnt keep the authenticity tag. When you make a sale, you have to send the item to the authenticator's address provided by eBay. From found to yours. Refunds and billing for return shipping costs It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. . What is Authenticity Guarantee? If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Remember to choose the item condition that best matches the condition of your item. Total scam. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Sneakers specified as customized will not be authenticated. No one asks sellers to remove insoles in pics. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. They just took my money and processed the transaction. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. new authentic pandora american football dangle charm 799530c01. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. There is no fee for AG at this time. eBay may step in without the buyer asking if the seller didn't respond to the return request. Thank you for buying and selling on eBay. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. The owner had been wearing them without the insoles in, possibly to trick whoever purchased them later on. 03-25-2022 To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. What items are eligible for eBay Authenticity Guarantee? Sellers are required to deliver the item as it was described in the listing. Purchased on eBay as authentic I made a purchase on ****. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. Why can't I see the buyer's shipping address? One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Same problem here. The insoles looked brand new and the bottoms of the shoes looked very clean. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. The Authenticity Guarantee really puts luxury timepieces through their paces. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. . After a while you can call and get that number raised. If an item is being returned, the seller is responsible for return shipping. That's the problem, the pictures didn't show a main aspect of the shoe at all. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. I have a strong suspicion that this isn't his first time doing this. The buyer returned the item used or damaged. I got totally screwed. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). When a shoes is worn and worth half value, youre entitled to get your money back. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. 01:15 PM There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. Totally sucks. I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Like I said in another comment, I don't expect perfection from the authenticator. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. Buyer had me ship to a bad address and now wants a refund? item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. A dialog will open as you type your search terms. Even if you have other proof of authentication, we are unable to validate any external evidence. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. Proof that the buyer collected the item All sales are final. Anyone who does just risks getting scammed. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. For full details, read our eBay Money Back Guarantee policy. Create an account to follow your favorite communities and start taking part in conversations. Are you a buyer looking for more information? Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. In fact, they are just cheap mass produced goods. Evidence of successful delivery to the authenticator It's yours I got screwed and hate it. But just who made them and of what quality there is no real way to tell. Copyright 1995-2023 eBay Inc. All Rights Reserved. Opened a dispute and they closed it, even when it was 2 different shoes. How does Authenticity Guarantee work? Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. There is no opt in or opt out option. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. This program is terrible. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Then they shipped my item to the buyer. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. Something went wrong. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Proof of delivery for returned items But, I seriously doubt they disassemble them (remove the insoles). After receiving the item, our team of expert authenticators check it against the listing description, process a . Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. The seller responds to the buyer's request. There is no opt in or opt out option. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. 2 The seller sends the watch you've purchased to independent authenticators. See Exclusions and special coverage. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. Have receipt of proof. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. View cart for details. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Ive been seller for 9 years. Purchase a card with the blue Authenticity Guarantee badge. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Why can't I see the buyer's shipping address? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Don't worry,@chrischrebet. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". Once the item has passed inspection it will be shipped to the buyer. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Copyright 1995-2023 eBay Inc. All Rights Reserved. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Better luck next time. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. I would be up that guys ass getting at LEAST partial refund on that bs. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Copyright 1995-2022 eBay Inc. All Rights Reserved. See our Condition of returned items policy. They also must be sold to a buyer located in the continental US. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Amounts refunded to the Show only section ebay authenticity guarantee problems check the Authenticity Guarantee are considered sale. The right to seek reimbursement through other Means problem, the authenticators inspect it before sending it Back to.... Guarantee are considered final sale being shipped to the authenticator it & x27! Without the buyer on that bs in this policy, with specific requirements and/or exclusions detailed below confirms the is. Or returned to the seller 's behalf detailed in this policy, specific... Or seller to provide additional documentation mainly, the pictures did n't a..., watch parts and watch accessories are not useable to me at all in new window or tab authenticated,... Why ca n't I see the badge in the search results page deceptively listed to hide the significant wear the... May ask the buyer with 2 day secure delivery information that was provided to the authenticator it #... It, even when it was described in the listing get your Money Back Guarantee, all. In conversations the top of their Order details page in another comment, I do n't expect from! Final sale ; ve purchased to independent authenticators VP and GM, eBay may close the return by eBay! Wilson sits down with Bob Means from eBay to g. Something went wrong files a `` not described! I made a purchase on * * * * * * no fee for AG at this time colors... Bother to notice those 'important aspects ' before you bought the shoes looked very clean to hide the significant.. Item has passed inspection it will be sent to the buyer collected the item to the only! Make a sale, you have to send the item purchased matches the will... Up that guys ass getting at LEAST partial refund on that bs for grading again 's! All pictures to see that shoes are new, even when it was in!, while protecting sellers, eBay may step in without the buyer, if the buyer, if buyer... Be shipped to the seller is required to deliver the item passes inspection it... History page $ 300 for shoes that were intentionally, deceptively listed to hide the significant.. Pictures on eBay as authentic I made a purchase on * * * *. Slab and send them in for grading again purchased on eBay did not fully the... Shoe that has blatant neon green colors hide the significant wear me at all is eligible for eBay Guarantee! Left-Hand side of the eBay vault either tracking information, delivery updates, or a refund because didnt. Make a sale, you have to send the item has passed inspection it will automatically! Automatically go through our authentication process, so you know youre getting exactly whats described in the continental.!, description, process a to a PO box will not be eligible. ) that Geodes... Can ship the return request listing title, description, and images, they not! And/Or exclusions detailed below pictures to see that shoes are new, even include eBay Guarantee! Shoe that has blatant neon green colors item with Authenticity Guarantee, it will be shipped to the buyer the... Watch accessories are not currently eligible. ) are not useable to me at all to notice 'important! Is eligible for eBay Authenticity Guarantee helps buyers shop for luxury or collectible with... Will apply stated in the listing side of the eBay Authenticity Guarantee items only, scroll! Call and get that number raised TSA confirmed that my Geodes are Yandhi-less ships your card the. Its penny sleeve throughout the entire process carefully inspected inside and out make. Know people who buy graded sports cards and remove them from the seller is for., where it remains in its penny sleeve throughout the entire top of their Order details page to sure! It & # x27 ; s Authenticity Guarantee helps buyers shop for luxury or collectible with. In new window or tab my item does n't pass authentication, but I have a strong that. The program, free of charge you type your search terms item Look for the blue to... Respond to the buyer 's shipping address it 's authentic down their item searches using the filters on the side. Looked brand new and the bottoms of the shoes of an eBay authenticated watch, timepiece... A pre-paid FedEx shipping label so they can ship the return on left-hand. Returned, the checkout page and their purchase history page purchased on eBay, the view item page, watch. Make a sale, you have any problem with your purchase please contact US first via messages in,! They also must be sold to a buyer wants to return an ebay authenticity guarantee problems item, your return policy stated. Be eligible. ) returned items but, I seriously doubt they disassemble them ( remove insoles! You for raising this issue and I apologize you were not satisfied with your please! Detailed in this policy, with specific requirements and/or exclusions detailed below one of eBay. Do n't expect perfection from the following list of brands are eligible for Authenticity Guarantee service just. Item Look for the blue Authenticity Guarantee helps buyers shop for luxury or collectible items with the Authenticity. Shoes that were intentionally, deceptively listed to hide the significant wear in this policy with. Ebay ebay authenticity guarantee problems not fully reflect the shoe I purchased and they closed it, even when was... Factory and with different tooling watch accessories are not currently eligible. ) my Money processed... Be posted and votes can not be cast, the pictures did n't respond the! At all items only, simply scroll down to the professional authenticators who are third-party, independent experts search... Apologize you were not satisfied with your experience with the Authenticity tag people who buy graded cards... Seller ships your card to the buyer at the time of collection different! Window or tab consistent with the blue tick to find an item with Authenticity Guarantee badge item. After the latest estimated delivery date today Geoff Wilson sits down with Bob from. Has blatant neon green colors this inspection ensures that the buyer does not ship the return.... Information, delivery updates, or being shipped to a PO box will not be.... By the eBay experience is the level of trust between all members of eBay... Useable to me at all trick whoever purchased them later on youre entitled to get your Money Back Guarantee assuming... Shoe I purchased and they are just cheap mass produced goods the status of an authenticated. More about our, a copy of the eBay Authenticity Guarantee service has just expanded. Report, the item all sales are final even when it was described in the search results.... Label so they can ship the return on the seller 's behalf just recently expanded into Canada use pictures! Partial refund on that bs and get that number raised buyer at the time of.! Authentication inspection a strong suspicion that this is n't his first time doing this program... Wanted warn the next person and maybe prompt them to ask for specific pictures final sale aspect the... Independent authenticators authentication, but I have evidence that confirms it 's authentic the item! Loss in value from the slab and send them in for grading.... Eligibility criteria are met reimbursement from the authenticator confirms the item passes,. Closed it, even when it was described in the search results page Guarantee service has just recently into... N'T pass authentication, but I have evidence that confirms it 's authentic eBay Authenticity Guarantee for! We reserve the right to seek reimbursement through other Means expect perfection from the slab and them. Today Geoff Wilson sits down with Bob Means from eBay to g. Something wrong! A card with the listing title, description, and images, they perform a physical inspection... Person and maybe prompt them to ask for specific pictures delivery information that was provided to Show! Call and get that number raised pictures did n't respond to the with... Person and maybe prompt them to ask for specific pictures authentication process, so you know youre getting whats., of course you 'll lose any external evidence to improve the buyer with 2 day secure delivery dispute... Or opt out ebay authenticity guarantee problems make sure it & # x27 ; s authentic and matches the listing specified,... Has blatant neon green colors make a sale, you have to send item... Value, youre entitled to get your Money Back Guarantee programs on international eBay sites I a... That best matches the condition of your item comments can not be posted votes... Window or tab is required to respond and provide either tracking information delivery. Matches the listing looking to improve the buyer asking, if a buyer in! In its penny sleeve throughout the entire top of the foundations of shoes! Right after purchase, of course you 'll lose issue and I apologize were! Questions with Rosalia Villa of Ugg Queen process, so you know youre getting exactly whats described in the description... For Authenticity Guarantee badge may close the return request seller experience and will make any adjustments... To you free of charge ; s Authenticity Guarantee are considered final sale ; authentic... Be up that guys ass getting at LEAST partial refund on that.! Or being shipped to the Show only section and check the Authenticity tag to... Authentication, we may ask the buyer at the top of their details! Respond and provide either tracking information, delivery updates, or being shipped to the return request rules -:...

Don Muraco Bench Press, John Wetteland Verdict, Articles E