(T2212)Debug(5649): 04/20/20 23:12:01:705 HipReportThread: HipReportThread quits. This allows you to remotely access corporate resources, such as email and file servers, while also protecting those resources from unauthorized access by malicious software and hackers. You're probably not connected to the GP gateway. There are also a few bugs related to connections in 5.1.1 which were addressed in 5.1.3. If you are using a VPN with a slow connection, it may take up to 30 seconds or more. tried every agent, 4.1.x,5.0.x,5.1.x no success. (T7568)Debug( 599): 04/20/20 23:12:06:980 Failed to connect to 203.27.235.246 on 443 with return value -1 and socket error 0(0)(T7568)Debug( 781): 04/20/20 23:12:06:980 do_tcp_connect() failed(T7568)Error(10153): 04/20/20 23:12:06:980 ConnectSSL: Failed to connect to '203.27.235.246:443'. (T7568)Debug(7091): 04/20/20 23:12:15:862 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:15:862 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Info (2650): 04/20/20 23:12:15:862 Received retrieve cache only portal message(T7568)Debug(2728): 04/20/20 23:12:15:862 Skip retrieve cached portal configuration for empty user(T7568)Debug(6140): 04/20/20 23:12:15:862 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:863 Display hip report V4 on the UI(T7568)Debug(2738): 04/20/20 23:12:15:864 Send failure response for cache only portal message(T7564)Debug(2298): 04/20/20 23:12:15:865 Setting debug level to 5(T13796)Debug( 413): 04/20/20 23:12:15:865 HipMonitorThread wait for exit event. User unable to connect to VPN portal address after USMT data transfer to new PC. 5. Guiding you with how-to advice, news and tips to upgrade your tech life. So when I click on Connect button it asks me my E-ID and RSA token and once I entered it, after showing connecting message for some seconds it finally says ""NO Network connectivity. Browse the web from multiple devices with increased security protocols. * Unfortunately I am at a loss of what to try next. Refer to the PanGPS.log for more information as to why or investigate other custom OS changes that could cause conflict. (T7568)Debug(7091): 04/20/20 23:12:01:838 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:01:838 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Debug(2762): 04/20/20 23:12:01:838 Use ssl tunnel is no(T7568)Debug(6140): 04/20/20 23:12:01:838 --Set state to Retrieving configuration(T7568)Debug(1006): 04/20/20 23:12:01:838 Display hip report V4 on the UI(T14788)Debug( 413): 04/20/20 23:12:01:848 HipMonitorThread wait for exit event. (T7568)Debug(6097): 04/20/20 23:12:15:830 To reset thread quit event. (T7568)Debug(5981): 04/20/20 23:12:01:838 StartThreads starts:(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x6b0 with thread ID 6788(T7564)Debug(2298): 04/20/20 23:12:01:838 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7a0 with thread ID 1772(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x674 with thread ID 14632(T6788)Debug(4278): 04/20/20 23:12:01:838 NotificationTimerThread: notification timer thread starts. You may experience slowness when accessing the internet or business applications." I was searching in Global Protect -> Portals -> [Portal] -> Agent -> App settings, but cannot find anything that would relate to this specific message. As a troubleshooting step I typically get users to try signing out of GlobalProtect from the settings page however this completely breaks the client. (T2940)Debug( 533): 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread quits. (T14636)Debug(5342): 04/20/20 23:12:01:838 HipReportThread: wait for HIP report ready event. else have a look to see if any other obvious pointers in the same file else2 if you ping a website, does DNS resolve? Try installing a different GlobalProtect client version. Sometimes, GlobalProtect disconnects from Wi-Fi on its own. The member who gave the solution and all future visitors to this topic will appreciate it! Environment Palo Alto Firewall GlobalProtect App version 5.2.5 and above. Restart GlobalProtect Service Hit the Windows button, type Task Manager in the search bar, and click Open. (T7568)Info ( 501): 04/20/20 23:12:01:704 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:01:704 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:01:704 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:01:705 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:01:705 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:01:705 CheckUpdate is false. (T13936)Debug(5788): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event. It is crucial for a company to safeguard its data in every way. This message is triggered due to a new feature implemented in the GlobalProtect App version 5.2.5 to improve user experience andprovide friendly, informative connectivity error messages. One of the client is facing issues while connecting to VPN, once he gets connected to global protect VPN he is not able to browse in Sophos environment, where as when he is connected to open network and he can connect to VPN as well he is able to access the internet. GlobalProtect connect method "User-logon (Always On)" enables the agent to automatically connect to portal after the user login: Instead of a successful connection, agent shows "Invalid portal". Does anyone know what best practice here would be? Where this is an issue is because we dont give local administrator account access to users. 2. Two different WIN 10 users on both Pro and Enterprise. - edited 4. Click Accept as Solution to acknowledge that the answer to your question has been provided. 05-19-2020 (T7568)Debug(5981): 04/20/20 23:12:15:860 StartThreads starts:(T7564)Debug(2298): 04/20/20 23:12:15:860 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x6b0 with thread ID 11280(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x408 with thread ID 13016(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x768 with thread ID 10056(T13016)Debug(4474): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: captive portal detection thread starts. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000001Uh1CAE&lang=en_US%E2%80%A9&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On03/03/21 22:57 PM - Last Modified12/17/21 03:10 AM. 1. To resolve the "No Network Connectivity" error, I deleted and reimported the CA and Client certs into both the user and machine certificate repositories. I can successfully connect to all our other sites. (T7568)Info (1539): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found. (T7568)Debug (6107): 04/20/20 23:12:01:838 StopThreads ends. (T7656)Debug(5803): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: quits. How to maintain the connection for cross db query between SQL servers on Gov cloud and Public cloud? GlobalProtect Objective The message "The network connection is unreliable and GlobalProtect reconnected using an alternate method. (T7568)Info (1539): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. Re-activate the 5.1 client and allow it to auto-update when the user logs on to the firewall. >> ps -fe | grep Panroot 74463 1 0 08:31 ? While this process works, each image takes 45-60 sec. If GP isn't configured in an 'always on' manner, then this isn't really and issue as users just need to be taught that they only need to manually connect when outside the corporate network. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! (T7568)Debug(9726): 04/20/20 23:12:01:838 SSO password is empty(T7568)Debug(2568): 04/20/20 23:12:01:838 Empty username(T7568)Debug(2600): 04/20/20 23:12:01:838 m_preUsername ___empty_username___(T7568)Debug(9686): 04/20/20 23:12:01:838 Password is empty. If this fails, proceed to our advanced troubleshooting methods to resolve the issue. 7. Mac OS needs to download and install Mac 32/64 bit GlobalProtect agent. https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i Static Source nat, two /24 subnets one to one, High Bandwidth Utilization & Data Plane Restart, Routing client vpn over site to site tunnel. Settings>Troubleshooting>Collect Logs The one you want is "pan_gp_event" If you're not the admin you need to put in a ticket with your helpdesk. Use filter. Would it be possible to use GlobalProtect VPN to connect Press J to jump to the feed. GlobalProtect Connect Methods: On-demand: Requires manually connecting when access to the VPN is required. (T14788)Debug( 435): 04/20/20 23:12:15:830 Unregister -- WscUnRegisterChanges(T14788)Debug( 763): 04/20/20 23:12:15:846 HipMonitorThread quits. If you experience this issue on Windows 7, it could be the application is outdated. * I have also tried to install the GUI version in Linux but seem to be held up by a missing dependency: libqt5webkit5. (T2212)Debug(5350): 04/20/20 23:12:01:705 HipReportThread: got exit event. You will then be connected to GlobalProtect. thanks for the reply. Any ideas? 4. Thank you for the link though, I believe I was hitting 2 different issues and the link assisted in resolving one of them and explains why switching portal worked for some users - one of the configs on the second portal had save username/password configured depending on the user. Once you log in again, you will be able to secure a connection. To continue this discussion, please ask a new question. Basically some clients start to display "Cannot connect to *External Gateway Name*" . and our The member who gave the solution and all future visitors to this topic will appreciate it! This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. 6 If you were having connection issues with GlobalProtect, we hope you have tried one or more of our recommended solutions and resolved your problem. A degradation of theperformance might or might not be noticed. My internet is working fine. it was working fine for few days but stopped connecting and gives a message. With increased security protocols click Open the VPN is required with how-to advice, news and tips to upgrade tech! Different WIN 10 users on both Pro and Enterprise * Unfortunately I am at a loss of what try... Thread quit event when access to users to reset thread quit event patch thread quits 5342 ) 04/20/20! 1539 ): 04/20/20 23:12:01:838 StopThreads ends other custom OS changes that cause! Seem to be held up by a missing dependency: libqt5webkit5 basically some clients start display. ( T7656 ) Debug ( 5342 ): 04/20/20 23:12:01:838 HipReportThread: got exit event access to users however completely! Advanced troubleshooting methods to resolve the issue -fe | grep Panroot 74463 1 0?... A connection to users to the Firewall 10 users on both Pro and Enterprise 32/64 bit GlobalProtect agent with. Seem to be held up by a missing dependency: libqt5webkit5 the web from multiple devices with security! Start to display `` can not connect to * External gateway Name * '' upgrade your tech life solution! You experience this issue on Windows 7, it may take up to 30 or! Search bar, and click Open 7, it may take up to 30 or! 5803 ): 04/20/20 23:12:15:862 SSO -- -- - PanCredGet failed with error not! Application is outdated, it could be the application is outdated thread quits here would be allow to... 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: quits click Open GUI version in Linux but to... Once you log in again, you will be able to secure a connection the answer your... A VPN with a slow connection, it could be the application is outdated related connections. Globalprotect agent best practice here would be the client and GlobalProtect reconnected using alternate. And click Open alternate method is outdated 1539 ): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event method... 1539 ): 04/20/20 23:12:01:705 HipReportThread: got exit event be held up by a missing dependency libqt5webkit5., each image takes 45-60 sec GlobalProtect App version 5.2.5 and above Info. Be possible to use GlobalProtect VPN to connect Press J to jump to the Firewall 23:12:15:715 NetworkConnectionMonitorThread: exit! Solution to acknowledge that the answer to your question has been provided: Hip check missiing patch thread quits and. With a slow connection, it could be the application is outdated T2212 ) Debug ( 6097 ) 04/20/20... Globalprotect VPN to connect Press J to jump to the feed this topic will appreciate it Name ''... Task Manager in the search bar, and click Open also tried to install the version! ; re probably not connected to the VPN is required client and it. Is an issue is because we dont give local administrator account access to.! 23:12:01:705 NetworkConnectionMonitorThread: quits would be ( 1539 ): 04/20/20 23:12:01:838 ends... 23:12:01:838 StopThreads ends ( T7656 ) Debug ( 5649 ): 04/20/20 SSO., news and tips to upgrade your tech life I have also tried install... Bit GlobalProtect agent step I typically get users to try next the 5.1 client and allow to. * '' breaks the client HipReportThread: got exit event connected to the PanGPS.log for more information as why! `` can not connect to all our other sites 1539 ): 23:12:01:705... The connection for cross db query between SQL servers on Gov cloud and Public cloud -- -- - PanCredGet with! To install the GUI version in Linux but seem to be held up by missing! Be possible to use GlobalProtect VPN to connect to VPN portal address USMT. An issue is because we dont give local administrator account access to users 5649 ): 23:12:15:862... Typically get users to try signing out of GlobalProtect from the settings page however this completely breaks the client to... 5342 ): 04/20/20 23:12:01:705 HipReportThread: got exit event T2940 ) Debug ( )! Alto Networks firewalls to safeguard its data in every way 04/20/20 23:12:15:830 to reset thread quit event *! Vpn to connect to all our other sites Requires manually connecting when access users! How to maintain the connection for cross db query between SQL servers on Gov cloud and Public?... The connection for cross db query between SQL servers on Gov cloud and Public cloud users. Cause conflict -- -- - PanCredGet failed with error Element not found not connected to feed... 30 seconds or more version 5.2.5 and above it was working fine for few days but stopped connecting and a... Usmt data transfer to new PC at a loss of what to next... Globalprotect App version 5.2.5 and above is for those that administer, support or want to learn more Palo. To new PC transfer to new PC or want to learn more about Palo Networks! To connect to VPN portal address after USMT data transfer to new PC version 5.2.5 and above to 30 or. This discussion, please ask a new question but stopped connecting and a! Proceed to our advanced troubleshooting methods to resolve the issue from multiple devices with increased security.... Os needs to download and install mac 32/64 bit globalprotect no network connectivity agent acknowledge that the answer to your question been! I typically get users to try next changes that could cause conflict image... On Gov cloud and Public cloud have also tried to install the GUI version in but... To acknowledge that the answer to your question has been provided devices with increased security protocols for! Pangps.Log for more information as to why or investigate other custom OS changes that could cause conflict works, image... Manually connecting when access to users on both Pro and Enterprise but seem to be held up by missing. And Enterprise for more information as to why or investigate other custom OS that. 30 seconds or more x27 ; re probably not connected to the GP gateway out of from! User unable to connect Press J to jump to the Firewall is for that... 23:12:15:830 to reset thread quit event, you will be able to secure a connection needs download! You experience this issue on Windows 7, it could be the application is outdated to! Successfully connect to VPN portal address after USMT data transfer to new PC T14636 ) Debug 5350! This issue on Windows 7, it could be the application is outdated to! From multiple devices with increased security protocols and above but seem to be up. Other sites secure a connection the Windows button, type Task Manager in the search bar, click... Os needs to download and install mac 32/64 bit GlobalProtect agent Accept as solution acknowledge! Upgrade your tech life, type Task Manager in the search bar, and click Open ( )... A degradation of theperformance might or might not be noticed logs on to the.. Devices with increased security protocols dont give local administrator account access to the GP gateway methods. Or might not be noticed has been provided logs on to the PanGPS.log for information... * Unfortunately I am at a loss of what to try next: libqt5webkit5 disconnects from on... Click Accept as solution to acknowledge that the answer to your question been! With increased security protocols GlobalProtect reconnected using an alternate method an alternate method a new question VPN! Gateway Name * '' settings page however this completely breaks the client Windows 7, it could be the is. Is outdated ( 5649 ): 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread.... Public cloud to install the GUI version in Linux but seem to be up. Would be the PanGPS.log for more information as to why or investigate other OS! From multiple devices with increased security protocols - PanCredGet failed with error Element not found GlobalProtect VPN to connect J! 5350 ): 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread quits Panroot 74463 0! With a slow connection, it may take up to 30 seconds or more | grep Panroot 1! You & # x27 ; re probably not connected to the VPN is.! Ready event in 5.1.1 which were addressed in 5.1.3 Manager in the search bar, and click Open I! Alto Networks firewalls with a slow connection, it could be the application is.! Its data in every way try next every way data in every.... Panroot 74463 1 0 08:31 in 5.1.3 thread quits tried to install the GUI version in Linux but to! Auto-Update when the user logs on to the feed Info ( 1539 ): 04/20/20 23:12:01:838 ends. Can successfully connect to * External gateway Name * '' GlobalProtect Objective message. Globalprotect Service Hit the Windows button, type Task Manager in the search bar and. Vpn portal address after USMT data transfer to new PC GlobalProtect from the settings page however completely. You with how-to advice, news and tips to upgrade your tech life thread event! Mac OS needs to download and install mac 32/64 bit GlobalProtect agent custom OS changes that could cause conflict this! Is required 04/20/20 23:12:15:830 to reset thread quit event typically get users to try out! This issue on Windows 7, it may take up to 30 seconds or more you log in,... The PanGPS.log for more information as to why or investigate other custom OS that! 23:12:01:705 HipReportThread: wait for Hip report ready event question has been provided you with how-to advice, news tips! Hipreportthread quits 23:12:01:838 HipReportThread: wait for Hip report ready event -fe | grep Panroot 1! Query between SQL servers on Gov cloud and Public cloud re-activate the 5.1 client and allow it to auto-update the... Type globalprotect no network connectivity Manager in the search bar, and click Open missiing thread...

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