But that's far from all that's . If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please accept our apologies. Highly recommend crossing with deluxe cabin. Refunds will be issued within seven days. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Email sent: Jan 10, 2023 3:49pm. Arrive on holiday calm, rested and ready for anything. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Our booking was made with great patience by one of the staff who had to constantly repeat his words. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Cancellation rules vary according to ticket type. Brittany Ferries is your route to an extraordinary time in France and Spain. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? How is one supposed to contact this company? Brittany Ferries General Ferry Booking Terms and Conditions. Calais & Dunkirk - Dover. Also purchased flexi ticket six days later you gave free upgrade when booking. To cancel your booking please use the Manage my booking facility. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Why should I have to ask for a refund that is due to me. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Also purchased flexi ticket six days later you gave free upgrade when booking. Brittany Ferries has a very limited refund policy. Aug 10, 2022. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Global Rank. 2023 Trustpilot A/S. Overall an enjoyable trip and I would recommend Barfleur. Good Morning A8719vlandrewc. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Date of experience: January 02, 2023 Brittany Ferries also charges cancellation fees on its tickets. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. So down to the self service. The member of staff dealing with my problem was very good. Your cancellation fee depends on the type of ticket you purchased. Adria Coral 600SL. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). No contact. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. I'm sorry to hear of your dissatisfaction with our prices on this occasion. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. It was a far improvement over it's near sister ship Galicia. Reviewed 10 May 2022 via mobile. Get inspiration, tips And holiday competitions straight to your inbox! Verification can help ensure real people write reviews about real companies. It is possible to cancel your Brittany Ferries ticket and get a full refund. Just awful. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. I am sorry for the disappointment caused but hope you understand the need for change. Overall it is a pleasant journey with somebody else doing the driving! Yes just change it to another date. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Since 2017. Carpet wasn't vacuumed. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. This refund will be issued through the same payment method you used to book. Contact the company atexisting.bookings@brittanyferries.com. Standard 158. No reduction in ferry price because of this. Would have given 5* if the price had decreased. Maybe try searching. You have to send the doctors letter to BF before travel to have the exemption on the ship. We travelled home on the new ship Salamanca from Bilbao. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Log in to your account and enter your ticket reference number. Brittany Ferries . I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. You must follow the correct procedure by contacting them first rather than cancelling via the website. Slept well on journey - beds very comfortable! The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. . The explanation given was totally unacceptable. Twice been on hold for over 2 hours. Anyone can write a Trustpilot review. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. 52,385. Any 'refund' will come off the final balance. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. It all screams SCAM! As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Cabins excellent. Its deplorable customer service. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Copyright 2022. We look forward to welcoming you on board. Cancellation charges apply according to different ticket types. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. I moved . It may not display this or other websites correctly. Overall this was a much better But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. We have booked a return ferry crossing to Santander on a flexi ticket. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. If you need help or advice, its readily available. Whispering Woods Campground. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. I am sorry that you have not been able to amend your Flexi ticket online. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Then theres the flight itself. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. There are few parents who dont dread airports with kids. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. or re book on other date ,,or tell them my situation ,,,thanks in advance. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. We also ensure all reviews are published without moderation. Brittany Ferries not playing ball. Very poor, are these shops properly maintained? We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. . Ouistreham to Portsmouth. But what annoys me is having altered your crossing if you need to . To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Family friendly Brittany Ferries understands that family travel plans can change. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . A full refund is granted if you cancel within 24 hours of booking. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. View more details. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. I have emailed on the 28th May - no reply. Review tags are currently only available for English language reviews. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Group Enquiries: Call 0330 159 5400. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. What is the point of a flexi ticket which would have cost . by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. Would you like to go there now or continue browsing Family Traveller UK? The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Welcome Brittany Ferries UK. Prices at bar very reasonable. FERRY ONLY. We have Brittany Ferries bookings for late July (a Flexi ticket). Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. It hadn't been cleaned. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. . Call 0330 159 7000. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. The self service restaurant food was adequate but the choice of cold drinks was poor. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. I will read the page again so fear not. Brittany Ferries General Ferry Booking Terms and Conditions. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Shower curtain black. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Standard. In Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Rank in 1 month. In summary, here are the ways you can request a Brittany Ferries refund: Not good enough Brittany Ferries. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. You cannot cancel partially used tickets. Find out how we combat fake reviews. We have booked a return ferry crossing to Santander on a flexi ticket. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Checking in, restaurant,cabins. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Unfortunately, the customer satisfaction levels for the service have been disappointing. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. We understand that this is not the service that our customers have come to expect, so I do apologise. We have booked a return ferry crossing to Santander on a flexi ticket. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Companies can ask for reviews via automatic invitations. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Any comments? When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Valid for travel on all sailings to France and Spain. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Fees are in addition to any price increase that may apply. Date of experience: 05 January 2023. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Thank you for choosing to travel with us and try this route and ferry for the first time. Have emailed numerous times, written (signed for) and sent messages via the website. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Each ticket has a different price set and provides better comfort. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Exp. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Full payment is required if booking within 60 days of travel. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Flexi : Free amendments up to 4 hours prior to outward sailing. Please accept our apologies. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. read more, Ferry Portsmouth to Santander. Stop by and enjoy all we have to offer. Kind regardsAlison. So where would you like to go in 2023? Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Kind regardsAlison Brittany Ferries. This is the version of our website addressed to speakers of English in the United States. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Just been offered a free bottle of water, due to EU regulations apparently. I booked a Standard Ticket allowing 60 days notice of change etc. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. These tickets require a 25% deposit at the time of booking. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. It's just all a little confused (as are the ticket options). BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Tripadvisor performs checks on reviews. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Loved by our customers Have a Flexi ticket booked for end July and need to amend. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if .

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