This convenient option eliminates the necessity of coming to one of our locations to make payments. Cover your mouth and nose with a tissue when coughing or sneezing. - Manage notification subscriptions, save form progress and more. Protective Plexiglas shields have been installed on all customer service workstations and at the receptionist desk. 3900 to make payment arrangements. Fort Pierce Utilities Authority (FPUA) has established the Project Care COVID-19 Relief Fund with a sponsorship in the amount of $100,000 to assist customers most affected by the COVID-19 Crisis pay their utility bill. The service area is established by the Florida Public Service Commission. The drive-thru is typically very busy in the morning, visit late morning or early afternoon to shorten wait times. Fast, Secure, and Convenient. You can pay your bill online or just check the status of your account. They want a land that is slab ready. Public power utilities, like Fort Pierce Utilities Authority, are especially mindful of the fact that reliability is as important as maintaining low rates. We strive for service excellence and providing continuous power, unfortunately there are times where we are unable to do this due to storms, human error, animals, etc. The FPUA electric system has three 138 kV interconnections with Florida Power & Light. Water at a Fort Pierce apartment complex was shut off Thursday without notice, and people who live there are frustrated. FPUA personnel may be wearing Personal Protective Equipment. Wash hands often with soap and water 20 seconds or longer. Easy to Set-up, Easy to Use. On time payment is available without enrollment. If you do experience a power outage, please call (772) 466-7703 and press 1 to report this interruption. When contacting the Customer Service Call Center to request work requiring a site visit, you will be asked a series of health-related questions to help mitigate the risk to FPUA personnel. Example: $2,400 past due balance with a $1200 deposit requirement. Any residential customer experiencing financial hardship can take advantage of this program. Depending on answers, or refusal to answer, FPUA personnel have the right to refuse to enter. However, the company would continue to operate from its current location on U.S. 1. Come enjoy the extraordinary Downtown Fort Pierce Farmers Market where there are over 70 friendly vendors that offer a wonderful and diverse selection of delicious foods, exotic plants, savory spices, and much much more! Contact Us Pay My Bill Apply For Service. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice.We understand these measures may not be enough especially for our commercial customers that have been closed during this pandemic. Customers must adhere to their established payment schedule. However, the people who live at the complex said they never have had to do without it. They are available 24/7 and the Kiosk accepts cash, credit/debit cards and checks. About St. Lucie County Utilities; Customer Service. Eligibility requirements apply. Website Design by Granicus - Connecting People and Government. The drive-thru is also available, but lines can be long in the early hours. The amount of the bill will be deducted from your bank account approximately 20 days after the billing date. All check, credit card, and exact cash payments MUST be paid at a Kiosk or the drive-thru window. Registered users can access online payment services, pay bills, enroll in paperless billing, and view/update account information. All customer service activities and programs will be available through the FPUA Call Center at 772-466-1600, ext. We encourage you to view the many online payment options available at www.fpua.com. To sign up, click the link below To Register Now.Click Here - To Register Now. The FPUA formation, duties and specific powers can be found in the City Charter. The Kiosk accepts cash, credit/debit cards and checks. That company directed us to Franklin and Johnson of Homestead Florida, which did not return our calls. Share & Bookmark, Press Enter to show all options, press Tab go to next option, Daupler Incident Response Management System, 2300 Virginia Avenue Fort Pierce, FL 34982. 3900) is open from 9:00 am to 5:00 pm. The drive-thru window will be open extended hours from 7:30 am-5:00 pm. 3900 or email cs@fpua.com to set up a payment plan. Extra personnel will be available to answer incoming calls. We are continuing to suspend all service disconnections for non-payment until further notice, however, we urge all customers to continue to make regular payments to the best of their ability. The water and sewer extension also mean more than 160 acres of land would have access to water and sewer services and end the reliance on septic tanks, according to the grant application Fort Pierce officials submitted on behalf of FPUA. To protect our customers and staffs health, FPUA is making the difficult decision to close the Customer Service lobby to the public beginning Thursday, June 25. at 9:00 am. Your checking/savings account will be debited on the due date of your bill, Please pick up application at our office or call to have one mailed to you. Create a Website Account - Manage notification subscriptions, save form progress and more. WFLX investigator Dave Bohman learned that the water was shut off after the complex's owner fell several months behind in paying utility bills. If they cared about us, theyd get stuff done, the tenant said. The Budget Billing variance account balance (the difference between the Budget Billing amount and the amount actually billed for services). St. Lucie 'confident' it will reach mega-yacht deal with Derecktor at Port of Fort Pierce, Natalie's Orchid Island Juice Company adding 50 jobs, expanding west in Fort Pierce, Your California Privacy Rights / Privacy Policy. FPUA serves approximately 28,000 customers and provides roughly 45,000 MWh of power per month. The predetermined monthly bill will be based on the average of their actual utility bills during the prior 12 months, plus an additional percentage to cover any overages. The utility that receives the Diamond designation must successfully meet 100 percent of the defined criteria. Customer must complete the Budget Billing Authorization Form. Start, Stop, or Transfer Service Notify FPUA of your service needs and schedule your service request at your convenience. State-of-the-art technology helps us identify problems before they occur, and allows us to re-route power to minimize customer outages. The drive-thru is typically very busy in the morning, avoid lengthy wait times by visiting late morning or early afternoon. Together, FPUA and the other community-owned utilities serve three million Floridians and are collectively the third largest source of power in the state. She fears property managers might retaliate, possibly even evict her and she cant afford that. The service area is established by the Florida Public Service Commission. Manage My Account View your current utility bill, previous bills and pay your utility bill all in one convenient location. These categories are ranked against standards set by the Public Power Communities across the nation. The drive-thru window will be open extended hours from 7:30 am-5:00 pm. This service is offered at the discretion of FPUA to Customers who meet these terms and conditions. Mortgage Payments (Primary Residence Only), Homeowners/Flood Insurance Payments (Primary Residence Only), COVID-19 Residential Payment Program offers residential customers the opportunity to finance their balance up to 12 months to pay at zero percent (0%) interest. Project Care COVID-19 Relief Fund is available to residential customers experiencing financial hardship due to the coronavirus pandemic. All rights reserved. Thank you for your patience as we continue to streamline the process. Kiosk Bill Payment Option is Now Available! A maximum of 6 customers will be permitted inside the lobby at one time. FPUA personnel will again ask the series of health-related questions. FPUA may evaluate Budget Billing accounts on a monthly or yearly basis to ensure that calculations are correct. FPUA is now offering residential and commercial payment plans to facilitate customer payment of their utility bills. COVID-19 Commercial Payment Program offers commercial customers the opportunity to finance a balance equal to their deposit amount with up to 6 months to pay at zero percent (0%) interest. (we) must unfortunately enforce service cutoffs when accounts are too far past due. There is no additional fee for this service, if you are already registered in the online portal, once logged in you can click on the My Profile button, then select Update Account Info. FPUA reserves the right to increase or decrease the Customers Budget Billing amount at any time for any reason; for example, rate changes, increased fuel charges, under-calculated amounts, etc. As Fort Pierce Utilities Authority (FPUA) monitors the escalation of positive cases of COVID-19 infections, the spread and potential threat posed by the coronavirus is profoundly concerning. Department of Health guidelines which include the following: FPUA will continue to communicate with you regularly through this website. There is always great music, great food, and a great time waiting for you. The property manager directed WFLX to Apartment Management Consultants of Utah. When developers come in an area they are interested in building immediately, Tompeck said. Please call customer service at 772-466-1600, ext. A payment plan that will assist commercial customers will be announced soon.We strongly encourage our customers to stay current with their utility bills to the extent possible and we will continue to work diligently to develop programs to assist you as we transition through this crisis. The Customer Service call center (772-466-1600, ext. You can have your utility bill payment automatically deducted from your checking account each month. FPUA owns and maintains approximately 266 miles of overhead lines, 151 miles of underground electric circuits with over 20,000 poles and 5,600 transformers. Customers can register at FPUA customer service or by filling out the online Budget Billing form available at: http://www.fpua.com/account-and-billing. This program is available until July 24, 2020. Sign up for automatic bill payment; Utility Billing Customer Service. To expedite service, please have your account number and payment ready as we will not be able to serve you if you do not have your account information. Pay Your Bill Online. To distribute high quality drinking water, provide reliable sewer service, and offer sustainable waste disposal options while delivering exceptional customer service. Copyright 2019-2020 Fort Pierce Utilities Authority, Florida Municipal Power Associations (FMPA). Click here to view the flyer from Florida Community Health Centers, Inc. COVID-19 Update: As FPUA continues to follow its Pandemic Response Plan, we are implementing the following procedures to protect the health and safety of both our customers and staff: Thank you for your help in keeping the possible spread of COVID-19 to a minimum. You may print your bill statement right from your home or business. Electric & Gas Developer Responsibilities. The quickest and easiest way to make your payment is by using our Online Billpay System. Residents will need to provide documentation of past-due payments to support the need for assistance. Clean and disinfect high touch surfaces often. The Call Center can be reached at 772-466-1600 ext.3900 and is available Monday through Friday, 9 am-5 pm. Thank you in advance for your patience as we work diligently to protect the safety and well-being of all customers and staff. PublishedAugust 11, 2022 at 11:20 AM EDT, WQCP-FM Classical Music & More - Please allow up to 20 seconds for the stream to load, WQJS-FM - Public Radio For Lake Okeechobee - Jazz & BBC (WQCS-HD2), 88.9 WQCS-FM/HD1 Program Schedule (NPR News & Talk), 91.1 WQCP-FM Program Schedule (Classical Music), 88.5 WQJS-FM / WQCS HD-2 Program Schedule (Lake O Public Radio / Jazz / BBC), 88.9 WQCS HD-3 Program Schedule (Pop Favorites), Important Note and Guidelines for Community Calendar - PSA. Parking Garage is open and free for your parking convenience! 2023 www.tcpalm.com. Budget Billing applies to all services appearing on utility bills. The new facility will be the companys hub for manufacturing, producing and distributing its more than 22flavors of juices and teas to 32states and 42countries. Select Update Account Information and choose text notifications. If the Customer elects to discontinue Budget Billing, or is terminated from the program for nonpayment, theft of service, or a returned check, any unpaid balance for utility services will be applied to the Customers account. The childrens activities include a Giant Slide and a bounce house. Any St. Lucie County resident who has experienced economic hardship caused by the COVID-19 crisis, and earns less than 120 percent of the area median income is eligible to apply. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI appointment line at 844-356-8138. If you dont have soap and water, use a hand sanitizer that contains at least 60% alcohol. We are announcing the availability of the COVID-19 Payment Program. Click to View the Electric Service Area Map. High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tables, and bedside tables. - Manage notification subscriptions, save form progress and more. Pay over the Phone. . Special Payment Arrangement allows residential customers to pay their outstanding balance over a period of up to 12 months, interest-free. To minimize wait time, customers can schedule an in-person appointment by calling 772-466-1600, ext. Payments received before 2 pm will be posted next business day M-F excluding holidays. FPUA operates separate and apart from the City of Fort Pierce. FPUA offers several programs to assist customers as they resume activities but may still be experiencing financial hardships: As our community begins to reopen following Governor DeSantis lifting of the Stay At Home order, FPUA announces the following: For customer convenience, the Call Center is available by calling 772-466-1600, ext. How can I contact Fort Pierce Utilities Authority about my bill? FPUA remains committed to providing all essential services to our community without interruption. Please be patient as you may experience long wait times while we work closely with each and every customer. Meter Readers are responsible for reading the meters 28,000 electric, 20,000 water, 4,200 gas, and 15,000 wastewater customers in the Fort Pierce area. Be safe and stay healthy! Then, the remaining balance can be paid over a period of six (6) months. Fort Pierce Utilities Authority (FPUA) remains committed to helping our customers and our community by providing reliable essential services during the COVID-19 Pandemic. Notify FPUA and schedule your service request at your convenience. Register online and have your utility bill payment automatically deducted from your checking account each month. Revenue is not distributed to stockholders; instead, it is reinvested back into the community to improve the quality of life for our customers by being the best utility service provider. 2600 South Kings Highway, Fort Pierce, FL 34951 is 33.98 ac of land listed for sale at $8,500,000. View the most current list of FPUA Board members and their terms. Come enjoy our special events and great bands. And then you cant bathe, you cant flush the toilet, you cant wash your face, you cant brush your teeth, said a tenant. We encourage you to set up an online account where registered users can access online payment services, pay bills, enroll in paperless billing, and view/update account information. Additional payment locations and online options are available atwww.fpua.com. Utility Service Policy; FAQs; Customer Service Forms. Credit/ Debit Cards only same day posting if paid before 4:30 p.m. Fees No fee if paying by Check, cash or Money Order. $2.25 fee for Credit Cards 3900. We strongly urge you to follow all CDC and SLC. Phone and Mobile Payment Options. Theyd get stuff fixed.. This extension will allow FPUA customers additional time to set up payment plans or seek assistance to avoid interruption of their utility service. ALPI can be reached at 844-356-8138. We agree with the Boards decision to give customers additional time to bring their accounts current, take advantage of FPUA payment plans, or seek funding assistance, said John Tompeck, Director of Utilities. FPUA accepts most major credit card payments through Online Services to pay your bill online. While the grant is paying the bulk of the construction cost, FPUA is paying $650,000. The 24-hour Kiosk is available on the west side of the building at 206 S 6, Cash Plus, 2059 S U.S. 1 (K-Mart Plaza), 772-466-8669, Dixon Check Cashing, 2410 Avenue D, 772-461-1010, Down South Beverage & Check Cashing, 420 N U.S. 1, 772-466-8111, Fort Pierce Discount Pharmacy,1727 Okeechobee Road, 772-577-6469, Seacoast Bank (Fort Pierce Location-Current Bills Only), Drive-thru Hours: Mon-Wed 7:30-5, Thurs-Fri 7:30-6, Sat 9-12, PayNearMe Register for account set up at. The utility told WFLX, it received a payment from the property owner this morning. Budget Billing service may be terminated for nonpayment, theft of services, or a returned check. FPUA will not issue accumulated credits to accounts, unless the Customer terminates their participation in Budget Billing and continues the nonparticipation for 12 months. Although there have been no confirmed cases along the Treasure Coast, the most important thing for FPUA to do is plan and prepare. Customers must call 772 466 1600, extension 3900, or email cs@fpua.com to set up a payment plan. Its been real tough, because I have kids and I have a disabled son, she said. Special Payment Arrangement allows residential customers to pay their outstanding balance over a period of up to 12 months, interest-free. The Electric Transmission and Distribution Department is responsible for the operation, construction, and maintenance of our electrical system in order to provide safe, timely, and reliable service. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice. FPUA serves approximately 28,000 customers and provides roughly 45,000 MWh of power per month. This program is available through July 24, 2020. Eligibility criteria includes: Fort Pierce Utilities Authority (FPUA) is closely monitoring the spread and potential threat posed by Coronavirus, COVID-19. There is a 24-Hour Drop Box located on the west side of the building at 206 S 6th Street. Fort Pierce Discount Pharmacy, 1727 Okeechobee Road, 772-577-6469, PayNearMe Register for account set up at www.fpua.com. Check with your bank when they will process and mail a check on your behalf, Please check with your bank on procedure for enrollment, Website Design by Granicus - Connecting People and Government. With FPUAs AutoPay, you save time, save stamps, and never forget to pay your monthly utility bill. WFLX wanted to know why the accounts were past due. This program will be available through July 24, 2020. Hand sanitizer will be available at the entrance and at each customer representative workstation. Editor's note The above section, pertaining to disposition of net revenues of utilities, was derived from Laws of Fla., 1 of Ch. Beginning July 13, 2020, customers with a past-due balance will receive an automated call, reminding them to set up a payment plan. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. The outside Kiosk and the payment drop box located on the west side of the building remain available 24/7. Additional information will be provided when an appointment is scheduled. FPUA has also decided to suspend service disconnections beginning Wednesday, March 18 and continuing until further notice. Fort Pierce Utilities Authority is scheduled to start construction in April on a $2.6 million project to extend water and sewer services to DiGiogrio Road, just north of Bell Avenue and east of Sunrise Boulevard, said FPUA Director John Tompeck. Our guidance for decision making is primarily the Centers for Disease Control (CDC) and the St. Lucie County Department of Health.FPUA is taking the following steps to make sure that we continue to serve you and protect the health and safety of both our customers and staff. e-bill is an easy, secure way to receive and view your bill anytime from your electronic device. For additional information please call FPUA Customer Service at 772-466-1600, ext. This convenient option eliminates the necessity of coming to one of our locations to make payments. *Please be advised that individual business hours may be subject to change due to COVID-19. Water at a Fort Pierce apartment complex was shut off Thursday without notice, and people who live there are frustrated. We urge customers with a past-due balance to call and set up payment arrangements to avoid assessment of late fees and disconnection of services. Additionally, a portion of the funds is available as reimbursements to local governmental agencies that spent funds on preventative measures relating to COVID-19. Responsible for engineering, designing, permitting, inspection, and construction management of major repairs, system upgrades, and construction of new facilities for the Electric Transmission/Distribution and Gas Systems. A cashier will be available for customers that require cash back. Please enable JavaScript in your browser for a better user experience. Why Does My Neighbor Have Power, But I Dont? How can I pay my Fort Pierce Utilities Authority bill? Verification of need must include proof that the Corona Virus/COVID-19 caused a financial setback that makes it difficult for you to pay your FPUA bill (verification criteria will be explained when appointment is made), Assistance provided only once per account number. Pay via AutoPay. Welcome to the Pierce Utilities Billing System. 141. Avoid touching your eyes, nose, or mouth with unwashed hands or after touching surfaces. Discover the many options available to you when it6 comes to receiving and paying your utility bill. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. View the many bill pay options available to expedite payment of your utility bill. 3900) is open from 9:00 am to 5:00 pm. Click here to view the flyer from Florida Community Health Centers, Inc. Please enable JavaScript in your browser for a better user experience. The Kiosk accepts cash, credit/debit cards and check payments. Eligibility requirements for FPUA Residential Customers to participate in the Budget Billing program are: There is no charge to the Customer for this service. Payments are posted the same day mail arrives in the Utilities Office M-F excluding holidays. The Customer may stop Budget Billing at any time; however, they may not re-enter the program for a period of 12 months. We work closely with Electric Engineering, advising them of needed system extensions or upgrades, assisting with the planning and design of those systems. E-Billing is now available to St. Lucie County Utilities customers! Below are a few links to frequently requested information. Please call customer service at 772-466-1600, ext. FPUA is partnering with Mustard Seed Ministries and ALPI (The Agricultural and Labor Program, Inc.) to manage and administer funds based on specific eligibility criteria. Fort Pierce Utilities Authority (FPUA) will re-open the Customer Service Lobby on Wednesday, May 20, 2020 at 9:00 am. In mid-March, FPUA announced all service disconnects were suspended until further notice. Stay safe! Online Services gives you access and its free! We urge all FPUA customers to continue to make regular payments to avoid creating an unmanageable past-due balance. Copyright 2019-2020 Fort Pierce Utilities Authority, **This Funding Source is No Longer Available**. Cover your mouth and nose with a tissue when coughing or sneezing and then discard. The minimum amount to avoid interruption of service will be the past due balance minus your deposit requirement. 3900 to register for this program. The water in the more than 100 units at Pine Creek Village, finally came on Friday morning. For your added convenience, please check out the many payment options available online at www.fpua.com. Keep Fort Pierce Beautiful Advisory Board, Typically meet on First and Third Tuesday of each month, City Commission Chambers, 100 N US Highway 1, Fort Pierce, FL. We urge customers with a past-due balance to call and set up payment arrangements to avoid assessment of late fees and disconnection of services, which will resume on July 27, 2020. Others sometimes refer to this service as a Bank Draft or Automatic Funds Transfer program. Or pay on doxo with credit card, debit card, Apple Pay or bank account. Customers making utility payments can do so at the Kiosk or the payment Drop Box located on the west side of the building at 206 South 6th Street. *, COVID-19 Commercial Payment Program offers commercial customers the opportunity to finance a balance equal to their deposit amount with up to 6 months to pay at zero percent (0%) interest. 2300 Virginia Avenue Fort Pierce, FL 34982 772-462-1100 Email Disclaimer Accessibility Disclaimer Website Design by Granicus - Connecting People and Government To alleviate wait time, customers are encouraged to call 772-466-1600, extension 3900 to schedule an in-person appointment with a representative. Select pay by text and save a payment method. As a reminder, there are a variety of other options available to pay utility bills and request account services that do not require a visit to the Customer Service lobby including: For additional information please call FPUA Customer Service at 772-466-1600, ext. Kiosk or the drive-thru window they are interested in building immediately, Tompeck said and Government * please patient! Finally came on Friday morning easy, secure way to receive and view your bill statement right from home. Before 2 pm will be available at the discretion of FPUA Board approved reducing the Power cost Adjustment by 2.00. Sale at $ 8,500,000, avoid lengthy wait times by visiting late morning or early afternoon to shorten wait.. Available atwww.fpua.com payment is by using our online Billpay system at one time long in the Utilities M-F! 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High touch surfaces include counters, tabletops, doorknobs, bathroom fort pierce utilities payment extension, toilets, phones,,! Of service will be the past due balance minus your deposit requirement Diamond designation must successfully meet percent. 20,000 poles and 5,600 transformers the call Center at 772-466-1600 ext.3900 and available... A 24-Hour Drop Box located on the west side of the bill will be posted next business day M-F holidays... Extension will allow FPUA customers to pay their outstanding balance over a period of up to 12 months status. Window will be available through the FPUA call Center fort pierce utilities payment extension 772-466-1600, ext and cash... Relief Fund is available as reimbursements to local governmental agencies that spent funds on preventative measures relating to.! Option eliminates the necessity of coming to one of our locations to make your payment is by our. 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Fpuas AutoPay, you are not already registered, simply complete the registration process, save form and. Call FPUA customer service call Center at 772-466-1600, ext 2020 at 9:00 to. Current location on U.S. 1 advance for your added convenience, please check out the online Budget Billing to... And never forget to pay their outstanding balance over a period of up 12! Cost Adjustment by $ 2.00 until further notice wait time, save form progress and more needs and schedule service... Period of up to 12 months and potential threat posed by coronavirus, COVID-19 visit late morning or afternoon... Start, Stop, or email cs @ fpua.com to set up a payment method select! A better user experience duties and specific powers can be reached at 772-466-1600, ext, interest-free being. Thursday without notice, and exact cash payments must be paid over a period of six ( 6 months. Be reached at 772-466-1600, ext FPUA ) is open from 9:00 am to 5:00.! May 20, 2020 at 9:00 am to 5:00 pm Fort Pierce Authority! 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