A new Hilton Honors Member can pool, transfer, or receive Points 30 days after enrollment providing they have activity on their account. Hilton Honors Points Your Points balance After my stay, when will my Points show up on my account? The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached. These Terms and Conditions ("Terms and Conditions") are intended to protect the members of Hilton Honors ("Members"), and Hilton Honors Worldwide, LLC ("Hilton Honors" or "We"). Points and Certificates accrued by Mutual Fund Members may be used by either spouse listed on the account. If you do not have eligible activity in any consecutive 24-month period, your accumulated Points will be subject to forfeiture. IHG Donate Hilton Honors Points through the Hilton Honors Giving Back Program Failure to take action (a), (b), (c), or (d) described above within the prescribed 90-day period will result in the forfeiture of all accumulated Points, and after five years of inactivity, the deactivation of your account. Hilton Honors Silver Elite membership will be awarded to Members with 4 stays, 10 nights, or 25,000 Base Points earned in a calendar year. Internet Access may not be complimentary in meeting spaces or at properties with a resort charge. Checked out of HI Bremerton, WA two weeks ago. { A Member may earn Base Points for up to four rooms per stay ("Earning Rooms") if all eligible charges for Earning Rooms are paid on one folio. Would you like this to make your default language? If Member becomes aware of any fraudulent activity, including unauthorized redemption of Member's Points or Rewards, Member must report the fraudulent activity to Hilton Honors in writing, within 90 days of it occurring, and provide all further requested information and cooperation to Hilton Honors to be eligible for reinstatement of lost Points or Rewards, which reinstatement may be awarded in Hilton Honors' sole discretion. With Premium Room Rewards, you can stay in the best rooms and suites available using Hilton Honors Points. The Program has no predetermined termination date and may continue until such time as Hilton Honors decides to terminate the Program, at any time, with or without notice. If you require a copy of a receipt not available in My Account, please contact the hotel. The number of Points required to redeem Premium Room Rewards varies by room, hotel, booking and stay date. For new Members, credit will be accepted for any stay occurring within 30 days prior to enrollment in the Program. Members are only eligible to rollover qualifying nights in excess of those nights required to qualify for a members elite status level at the end of the calendar year. Submit a request Submit a request Please choose your issue below - Submit a request Suggest a restaurant Missing reward Site feedback Member privacy request Add your restaurant To request credit for missing rooms, please call +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. Stay Logged In. Something is wrong with their systems. Internet Access and Bottled Water benefits may be included in resort charge where it applies. All eligible charges for both rooms must be paid together on one folio (i.e., one hotel bill) which must be requested at time of check-in. 10. Any elite qualifying nights earned through a promotional offer (ie. a member will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration by the same Hilton Honors Member. Members who reach gifting qualifications by the end of the calendar year will be able to elect which member will receive that gift of status and must make that election by the following January. A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii. Upon hotel check-in, the members status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. package rates, bed & breakfast rates) or taxes that are quoted as a per person or per room charge; or is an All-Inclusive property. A "calendar year" is understood to mean January 1st through - December 31st of each year. If at least one night of the Member's stay is a reward stay booked with Hilton Honors Points, the entire stay is considered a "reward stay". I've had the points field say "pending" before, but I've never seen this, where it's just blank. A Reward Stay reservation is valid for the room accommodations stated thereon at one room at one hotel for one stay (as that term is defined herein) and as provided on the Reward Confirmation document. Current employees of Hilton Domestic Operating Company Inc., its parent, affiliates and subsidiaries and the employees or owners of hotels within the Hilton Portfolio (collectively, "Employees") are eligible to participate in the Hilton Honors Program as set forth herein but are subject to certain exceptions of these Hilton Honors Terms and Conditions in accordance with the employee policy provided on the Team Members Hilton Honors web site. If a Member believes he or she did not receive the correct Point credit(s) for hotel stays, he or she must submit a written request for such credit(s) to the nearest Hilton Reservations and Customer Care office, together with a legible copy of the Member's hotel folio (collectively referred to as Documentation). If booking a Reward Stay online, Members will receive a confirmation page with their Hotel Stay Reward reservation and Reward Confirmation document in one online transaction. The Hilton Honors Mutual Fund is not designed to award duplicate bonuses and/or Rewards. })(); Book your trips direct thru us A number of services and benefits ('Amenities') are available to Members of Hilton Honors. If the total bill is less than the value of the Event Credits, Member will forfeit any remaining value. Hilton Honors also reserves the right to discontinue membership for any Member who Hilton Honors believes, or if there are reasonable grounds for suspecting, in its sole discretion, has: acted in a manner inconsistent with applicable local or federal laws, regulations or ordinances; breached or violated any of these Program Terms and Conditions; engaged in any fraudulent or dishonest behavior, theft, misconduct or wrongdoing in connection with the account, including without limitation, involving Reward redemption or Certificate use, or other Member benefits; engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written in nature, towards any hotel within the Hilton Portfolio or their guests or employees, or towards Hilton or any of its employees or contractors, or failed to pay any bills or accounts due to Hilton or any hotel within the Hilton Portfolio. Determining all other incidental charges that count towards earning Hilton Honors Points varies by brand and type of charge. The stay posted to my Hhonors account right away but there are no points. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. Individual balances will not be maintained or available to Hilton Honors Mutual Fund participants. Members may book a Reward Stay for standard or premium room types using nearly any combination of Points and money, in increments of 1,000 Points and starting at 5,000 Points. In addition, by participating in the Hilton Honors Program, we may collect additional personal information from you. Members will earn 10,000 Hilton Honors Bonus Points at 40 eligible nights and 10,000 Hilton Honors Bonus Points for every 10 additional eligible nights thereafter during a calendar year (January 1st through December 31st). Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money. Gold Elite Members will receive the following during stays as a registered Gold Elite Member: Hilton Honors Diamond Elite membership will be awarded to Members with 30 stays, 60 nights or 120,000 Base Points earned during any calendar year. Please note that the Rewards Desk at Hilton Reservations and Customer Care is open from 5:00 AM until 1:30 AM CT, 7 days a week. No Hilton Honors Points will be awarded for "no show" or cancelled events when a Member has booked an event guaranteed with a credit card but then does not hold the event--irrespective of whether or not the Member's credit card is charged for any portion of the event per the hotel's "no show" or cancellation policy. The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. All Hilton Honors Terms and Conditions apply. Learn more about earning Points at hotels and resorts, or use the Hilton Honors Points Calculator to see how your Points can add up with your next stay. The Event Planner Bonus Point recipient does not need to be a registered guest or attend the meeting. We look forward to responding to your request. Reward Stays are not commissionable to travel agents. Lifetime Diamond Status will be awarded to select Hilton Honors members, who have completed Diamond Status for at least 10 years (non-consecutive) and who have completed stays totaling at least 1,000 paid and/or reward nights OR who have completed Diamond Status for at least 10 years (non-consecutive) and who have earned at least 2 million Base Points over life of membership, pursuant to the standard Hilton Honors Terms & Conditions. My question is how long should I wait for points to be posted to an account? Bonus Points issued on Base Points, including tier bonuses (20%, 80% or 100%, depending on Member tier), Bonus Points earned through double or triple Base Point promotions, will apply to the total Base Point credit earned for Earning Rooms. Corporations, associations or groups are not permitted to enroll in Hilton Honors. Please see the Hilton Honors Terms and Conditions for details. I hope this post will help yo claim your missing base and bonus points. Under the new policy, if your account is inactive for 24 consecutive months, your total Point balance will expire. Each Hilton Honors Member or two (2) Members with a single Mutual Fund account are limited to purchasing no more than eighty thousand (80,000) Non-Reservation Points in any calendar year. The Hilton Honors Program Terms and Conditions are governed by and are to be construed under the laws of the State of New York, U.S.A, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other state laws. Click on the GO TO MY ACCOUNT PAGE link. to keep accumulated hilton honors points, the member must take one of the following actions within a 24 consecutive month period: (a) stay at a hotel within the hilton portfolio pursuant to the terms herein; (b) earn hilton honors points through any third party source of hilton honors point accumulation, including a hilton co-branded credit card, Hilton Honors Members earn 10,000 Hilton Honors Bonus Points at 40 eligible nights and 10,000 Bonus Points for every 10 additional eligible nights thereafter during the 2023 calendar year with no cap. So far I havent received any. Hilton Club & Hilton Grand Vacations Club time share bookings and packages booked with a time share sales presentation. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates; packages exclusively for casino player card holders; unauthorized Members staying on Go Hilton Team Member or Family & Friends Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. *Must be a Hilton Honors member. Event Planner earnings are void where prohibited or restricted by local law. A stay is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Documentation and requests for tier qualification (as defined in the Accrual of Points section in the Hilton Honors Terms & Conditions must be received at Hilton Reservations and Customer Care within six months from the date of activity. Casual meetings and request missing hilton points. # 9. If Hilton Honors, or any Hilton Honors Marketing Partner improperly denies a Member an accrual or benefit, the liability of Hilton Honors, or the Marketing Partner will be limited to the equivalent value of that accrual or benefit as determined solely by Hilton Honors. Hilton has a lot of difficulty posting preferred car rental partners points. 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